Meet Our Staff
Sales
Elliot McEwen
Sales Manager
Elliot is a sales professional with over 15 years of experience in the automotive sector and has been working for Plaza Ford for the last 10 years in the role of Business Development and now Sales Manager. His in-depth knowledge of what our guests needs are and what technology is available today allows him to exceed customer expectations and provide excellent synergy with all guests. He is passionate about developing and maintaining strong relationships centered on trust with each of Plaza's customers and his Ford Team. When asked what he enjoys about his involvement with Plaza Ford he replied, "I am committed to providing total customer satisfaction as always. As part of this great family run business, I understand the importance of a quality dealership interaction from the moment our guests walk through our doors, to finding the perfect vehicle and then of course through to the ownership experience as well."
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- envelope
- emcewen@plazaford.com
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- phone
- 410-838-3100
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Steven Truant
Sales Consultant
I am a detail-oriented individual and am excited to help you find your next vehicle that suits your every need. I am focused on making your time at Plaza a fun experience. I look forward to working with you!
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- envelope
- struant@plazaford.com
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- phone
- 410-838-3100
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Lilly Glover
Sales Consultant
Lilly loves helping people feel confident and excited about their next vehicle. Known for her warm personality and no-pressure approach, she takes the time to understand each customer’s needs and match them with the right car. Drop Lilly a call for an amazing guest experience here at Plaza Ford.
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- envelope
- lglover@plazaford.com
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- phone
- 410-838-3100
Commercial Department
Rob Preston
Commercial Account Manager
My name is Rob Preston and I am the Commercial Salesman for Plaza Ford. I have been with Plaza Ford for a while now and enjoy helping businesses in the area achieve their commercial and fleet goals. I have worked in commercial vehicle sales for years and have a good base knowledge in the Construction Industry. I look forward to earning your business.
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- envelope
- RPreston@PlazaFord.com
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- phone
- 410-838-3100
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- phone 2
- 410-937-0265
Finance Department
Service
Brant Miller
Service Manager
Brant Miller, our Service Manager, is committed to providing outstanding customer service and upholding operational excellence at Plaza Ford. For the last 27 years here at Plaza Ford he has continuously surpassed customer expectations by emphasizing high-quality repairs, open communication, and prompt vehicle maintenance, guaranteeing customer satisfaction and loyalty. He has a solid technical background and the demonstrated ability to manage a high-performing service team.
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- envelope
- BMiller@PlazaFord.com
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- phone
- 410-838-3100
Mark Richards
Shop Foreman
Mark Richards, a seasoned professional with 21 years of experience at Plaza Ford, currently serves as the Shop Foreman. With a strong background in the automotive service sector, he excels in leading and managing a team of technicians, ensuring efficient operations, maintaining quality standards, and prioritizing safety protocols within the shop floor, consistently delivering timely project completion and exceeding customer expectations.
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- envelope
- mrichards@plazaford.com
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- phone
- 410-838-3100
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Amanda West
Service Advisor
Hello my name is Amanda West and I am a Service Advisor here at Plaza Ford.
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- envelope
- AWest@PlazaFord.com
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- phone
- 410-838-3100
Quick Lane
Body Shop
Kevin Ross
Body Shop Manager
Kevin is an experienced body shop manager with over 20 years in body shop management & customer service. He began his career in customer-facing roles, where he developed a strong foundation in communication and relationship-building. As a manager, Kevin combines his extensive customer service background with his technical expertise to ensure exceptional service and quality repairs. He believes that understanding customer needs is vital, and he prioritizes creating a positive experience for each client. Under his leadership, he is always looking to improve efficiency, enhance workflows, and continue to build a loyal customer base. His commitment to excellence and passion for the industry continue to drive his success as a body shop manager.
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- envelope
- kross@plazaford.com
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- phone
- 410-838-3100
Ownership
Tom Walls
President
Hello my name is Tom Walls and I am the President here at Plaza Ford. I have worked for Plaza Ford for over 49 Years! Started working here at the age of 16 cleaning Parts bins and worked my way up to the President and have been in that role for 18 Years now.
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- envelope
- TWalls@PlazaFord.com
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- phone
- 410-838-3100
Charlie Walls
Vice President
Hello my name is Charlie Walls and I am the Vice President here at Plaza Ford.
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- envelope
- CWalls@PlazaFord.com
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- phone
- 410-838-3100
Katie Gugliotta
General Manager
Hello I'm Katie Walls and I am the General Manager here at Plaza Ford. I have been here for 13 1/2 years. I have worked in every department here and loved every minute of it. It is my goal every day to help to provide you with the BEST experience possible!
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- envelope
- KWalls@PlazaFord.com
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- phone
- 410-838-3100
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- phone 2
- 443-356-3704